Magnum is an exclusive platinum level Xerox dealer. Our clients span across the United States. Fact is that we are still waiting for our first customer in the states of Wyoming, Montana, Utah, Alaska and Hawaii, but we think it’s an achievement to have clients in the remaining 45 states. Leveraging the web and advanced technology has helped us expand beyond our initial market area in New York City.
The platinum status for Magnum has to be earned every year based on sales volume and customer satisfaction – which in our opinion are two factors that complement each other. One cannot be achieved without the other.
What makes our customer service better?
Everybody wants to say that they provide great customer service. But how do you distinguish between lip service and phenomenal customer service? Pedigree. An organization is only as good as its people. Read one of our blog articles about the most common myth of customer service in the copier industry here.
The real answer is that we are far from perfect – which is why we try harder. We are constantly innovating and trying new ways to make a better customer experience – we have been using advanced tools like automated meter reads, web based service ticket system, automated supply ordering links, periodic printer usage reports and so much more.
It is truly a partnership with our clients – based on simple old fashioned principles of respect, truth and openness.
The below image is an example of the technology we use. Using this portal, we can see every single device of ours in the field. It shows us the device make and model, device location, meter reads, toner and other consumable levels and even if paper trays are low on paper. This valuable tool for us – was developed in partnership with Xerox.
If you are considering Magnum as your prospective copier vendor, we encourage you to speak to our existing clients and even visit them. So many of our existing clients have graciously agreed to host and speak on our behalf that we are humbled by their generosity and makes us try even harder to keep them satisfied.
To learn more about how Magnum can help your organization evaluate your existing copier leases or provide a quote for new copier equipment, please call (800) 893 1183 or send an email to firstname.lastname@example.org